🙋‍♂️ Hire me. I am a digital marketer.

Arvin Garcia

Your Next Digital Marketer

  • I am a hard-working person who helps customers. I talk well and know technology. I have four years of experience fixing problems on the phone and online.

  • Address: 2220 Unit A Angeles Extension Gen T De Leon Valenzuela City Metro Manila Philippines 1442

  • SMS: +63-962-825-2502

Professional Summary

  • A dedicated and self-driven professional with strong customer orientation, communication skills, and robust technical capabilities. With four years of experience in technical support, I excel in diagnosing and resolving complex customer issues through effective phone and remote communication.

  • I am passionate about leveraging my extensive hardware and software expertise to contribute to a dynamic and growth-oriented professional support organization. My commitment to exceptional service is reflected in my accountable approach to ownership, initiative, and decision-making.

Key Skills

  • Expertise in troubleshooting and resolving technical issues.

  • Strong communication abilities, fostering clear and effective customer interactions.

  • Self-motivated with a proven track record of exceeding customer satisfaction.

  • Ability to work collaboratively in fast-paced environments.

Work Experience

  • Online Marketer / Business Owner

  • Sep 2024 - Present

  • Built with SWAS Digital Marketing Services |
    Valenzuela, National Capital Region, Philippines

Job Description

Offers digital marketing services for service-based businesses. Looking for business owners to share my skills in improving their businesses using digital marketing, while working at home during this before and after COVID-19 pandemic.

DTI Registration

The business was registered on September 11, 2024. Click the image to view. 👉

FAQ image

  • Marketing Manager

  • Jan. 2020 to Feb. 2020

  • Polzon Enterprises | Valenzuela, National Capital Region, Philippines

Job Description

I came back to work with the family business, the sister company of Symanpro. My position is a dual role where I develop ideas to reach people and sell products and then implement those ideas. I am progressively studying to gain insight into what customers want and need. My responsibility is to collect thoughts and decide which ones are the most useful, while also building on those ideas and putting them into use.

Polzon Certificate of Employment

Polzon Certificate of Employment. Click the image to view. 👉

FAQ image

  • Chat and Sales Support Specialist

  • Nov. 2017 to Jan. 2018

  • Sutherland Global Services PHL Inc |
    Mandaluyong, National Capital Region, Philippines

Job Description

I worked with a well-known domain registrar and web hosting company, GoDaddy, providing chat support for their website-related difficulties and account concerns. One critical metric of my job is the sales quota and customer satisfaction.

Sutherland Certificate of Employment

Sutherland Certificate of Employment. Click the image to view. 👉

FAQ image

  • Business Owner

  • Dec. 2014 to Aug. 2016

  • YCF Tutorial Services | Valenzuela, National Capital Region, Philippines

Job Description

I registered a family-owned after-school academic tutorial program for students, targeting pupils from both the public and private sectors in the area. We offer advanced learning programs for primary, secondary, and junior school students, generating income through a subscription-based model. The job description includes managing and executing administrative tasks, operations, marketing, and sales.

YCF Tutorial Services DTI Registration

The business was registered on December 1, 2014. Click the image to view. 👉

FAQ image

  • Technical Sales Support Specialist

  • Aug. 2010 to Jan. 2013

  • Sykes Asia Inc. | Mandaluyong, National Capital Region, Philippines

Job Description

I worked with a well-known computer manufacturer, Sony. I supported the Sony VAIO brand in the United States and Canada by troubleshooting the software that came with the laptops and desktops. My tasks involved following the established workflow and escalating tickets when necessary.

Sykes Certificate of Employment

Sykes Certificate of Employment. Click the image to view. 👉

FAQ image

  • Technical Sales Support Specialist

  • Dec. 2009 to Jul. 2010

  • Stream Global Services | Quezon City, National Capital Region, Philippines

Job Description

I also worked with a well-known computer and printer manufacturer, HP. I handled phone support for customers in the United States and Canada, assisting with printer connectivity to their laptops or desktops. My tasks included supplying resolutions and offering consumables, then upselling new equipment if needed.

Stream Global Certificate of Employment

Stream Global Certificate of Employment. Click the image to view. 👉

FAQ image

  • Technical Support Specialist

  • Sep. 2007 to Oct. 2008

  • NCO Group | Quezon City, National Capital Region, Philippines

Job Description

My first call center work experience started when I worked with the Microsoft Xbox account, managing customers from the United States and Canada with their first setup, connectivity issues, and replacements when the game console needed repair. Our key metric is customer satisfaction.

NCO Group Certificate of Employment

NCO Group Certificate of Employment. Click the image to view. 👉

FAQ image

  • General Manager

  • April. 2006 to April 2007

  • Prompt Tech PC Sales and Repair Services | Valenzuela City, National Capital Region, Philippines

Job Description

This business was registered under my spouse's name. This is my first retail and service-based business, which started when I franchised printer devices that enable users to save money because of the continuous ink refill system. Then, I collaborated with PC retailers and distributors to sell computer peripherals to my target markets.

DTI Registration

The business was registered on April 12, 2006. Click the image to view. 👉

FAQ image

  • General Manager

  • Mar. 2000 to Mar. 2002

  • Symanpro Manpower Services | Valenzuela City, National Capital Region, Philippines

Job Description

It was my first job during and after college, as my father set up an employment agency in our municipality. I was responsible for registering the business and creating recruitment procedures during the startup phase. My job description involved recruitment procedures, marketing, administrative tasks, and payroll.

DTI Registration

The business was registered on May 3, 2000. Click the image to view. 👉

FAQ image

  • Property Custodian

  • Apr. 2002 to Mar 2003

  • Alamo Rent A Car | Parañaque, National Capital Region, Philippines

  • It was my first job outside the family business, and it was my father's friend managing operations. Before Uber or Lyft, I already knew about leasing transport vehicles. My job was to ensure that every car that needed parts was available and to create purchase orders so that the finance department would prioritize the budget.

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